Effective Date: February 14, 2026

1. Introduction

At Place Plate, we strive to provide high-quality digital products and services. Due to the nature of digital products and custom services, our refund policy is designed to be fair to both our customers and our business. Please read this policy carefully before making a purchase.

2. General Refund Policy

Refunds are handled differently for digital template purchases and custom design services. Please refer to the relevant section below for details specific to your purchase.

3. Digital Template Purchases

3.1 No Refunds After Download

Due to the instant, digital nature of our PowerPoint templates, all sales are final once the download has been completed. Once you have accessed the download link and received the template file, we cannot offer a refund.

This policy exists because digital products cannot be "returned" in the traditional sense, and we have no way to verify that downloaded files have been deleted from your devices.

3.2 No Refunds for Change of Mind

We do not offer refunds based on change of mind, buyer's remorse, or if you decide the template does not meet your needs after download. We encourage you to carefully review template previews, descriptions, and specifications before making a purchase.

3.3 Exceptional Circumstances

Refunds for digital templates may be considered only in the following exceptional circumstances:

• Technical errors: If the template file is corrupted, incomplete, or cannot be opened due to a technical issue on our end.
• Duplicate payment: If you were charged multiple times for the same template purchase due to a processing error.
• Product misdescription: If the template delivered differs significantly from what was described or shown in the preview.

To request a refund under these circumstances, you must contact us within 7 days of purchase with evidence of the issue (e.g., screenshots, error messages, or file details).

4. Custom Design Services

4.1 Cancellation by Customer

If you cancel a custom design project after payment has been processed, refunds will not be provided in full. The following deductions will apply:

• Transaction fees and payment processing fees are non-refundable.
• If work has already commenced, a portion of the fee proportional to the work completed will be retained.

Any refund amount will be calculated based on the stage of project completion and fees already incurred. Refunds, if applicable, will be processed within 14 business days of cancellation approval.

4.2 Failure to Deliver by Place Plate

If Place Plate fails to deliver your custom design project within the agreed timeline without proper communication or justifiable reason, you may be eligible for a full or partial refund.

To request a refund in this situation, please contact us to discuss the circumstances. We will review the case and determine the appropriate refund amount based on the specific situation.

4.3 Revisions and Dissatisfaction

Each custom design project includes up to three (3) revision rounds. If you are not satisfied with the design, we encourage you to use your included revisions to request changes. Refunds will not be granted if:

• You have not used all available revision rounds.
• You change your project requirements significantly after work has begun.
• You are dissatisfied with subjective design choices after approving earlier stages.

5. How to Request a Refund

If you believe you are eligible for a refund based on the conditions outlined in this policy, please follow these steps:

• Contact us: Send an email to [Your Email Address] with the subject line "Refund Request."
• Provide details: Include your order number, purchase date, and a detailed explanation of why you are requesting a refund.
• Provide evidence: If applicable, include screenshots, error messages, or other documentation to support your request.

We will review your request and respond within 5-7 business days. If your refund is approved, it will be processed within 14 business days to the original payment method.

6. Partial Refunds

For custom services, refunds may be partial and will be calculated after deducting:

• Non-refundable transaction and payment processing fees
• Costs associated with work already completed
• Any applicable administrative fees

The final refund amount will be clearly communicated to you before processing.

7. Non-Refundable Fees

The following fees are always non-refundable, regardless of the reason for the refund request:

• Payment processing fees charged by third-party payment processors (e.g., PayPal fees, bank transfer fees)
• Transaction fees
• Currency conversion fees, if applicable

8. Refund Processing Time

Once a refund is approved, it will be processed within 14 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider and bank.

Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative refund method.

9. Chargebacks and Disputes

If you dispute a charge or initiate a chargeback with your payment provider without first contacting us, we reserve the right to:

• Suspend or terminate your access to our services
• Revoke your license to use any downloaded templates
• Pursue recovery of any owed amounts

We encourage you to contact us directly to resolve any payment issues before initiating a chargeback.

10. Governing Law

This Refund Policy is governed by the laws of the Republic of Indonesia. Any disputes arising from refund requests or this policy will be subject to the exclusive jurisdiction of the courts of Indonesia.

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this document will reflect when the policy was last updated.

Your continued use of our services after any changes constitutes acceptance of the updated Refund Policy.

12. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at: